Effective Date: 12 October 2025
Website: https://www.mzafo.com
Email: admin@mzafo.com

At Mzafo.com, your satisfaction is our priority. We aim to ensure that every shopping experience is smooth, transparent, and reliable. If you are not entirely satisfied with your purchase, we’re here to help through our simple and fair Returns and Refunds Policy.

This policy applies to all purchases made through Mzafo.com and outlines your rights and responsibilities in accordance with the Consumer Protection Act of South Africa (CPA).

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is defective, damaged, or not as described upon delivery.
  • The incorrect product or size was delivered.
  • The item was unopened and unused (for change-of-mind returns) within the allowable return period.
  • The product is within the return window (see Section 2 below).

Please note that certain products may be excluded from returns for health, hygiene, or safety reasons (see Section 5).

2. Return Period

Customers have up to 7 days from the date of delivery to request a return or exchange, unless the product is defective — in which case, the CPA allows up to six months from purchase for return, repair, or replacement.

3. Return Process

To initiate a return:

  1. Email us at admin@mzafo.com with:
    • Your order number
    • A brief description of the issue
    • Photos or videos (if applicable) showing the problem
  2. Our customer support team will review your request and guide you through the next steps.
  3. Once approved, you’ll receive a Return Authorization Number (RAN) and the address or pickup instructions for the return.

Please ensure all items are securely packaged, including original packaging, accessories, and documentation.

4. Refund Options

Depending on the nature of the return, you may choose from the following options:

  • Full Refund – Returned to your original method of payment.
  • Store Credit / Voucher – Credited to your Mzafo.com account for future purchases.
  • Replacement / Exchange – The same or equivalent product will be delivered once the return is received and inspected.

Refunds are processed within 7–10 business days after your return is approved and the product inspected.

5. Non-Returnable Items

For safety, hygiene, and copyright reasons, certain products cannot be returned unless defective or damaged. These include:

  • Personal care or hygiene items (e.g., cosmetics, razors, undergarments)
  • Perishable goods (e.g., food, beverages)
  • Digital products or software (once downloaded or activated)
  • Gift cards and promotional vouchers
  • Intimate or sanitary products

6. Defective or Damaged Products

If your item arrives damaged, faulty, or missing parts, please notify us within 48 hours of receiving the package.
We may request photos or videos as proof. If verified, you can choose between:

  • A replacement of the same item (subject to stock availability)
  • A full refund
  • Or a credit note to use on future purchases

All defective returns are collected at no cost to you.

7. Incorrect Items Received

If you receive the wrong product, size, or variant:

  • Notify us within 7 days of delivery.
  • Keep the product in its original condition and packaging.
  • We will arrange a free collection and replacement or issue a full refund.

8. Change of Mind Returns

If you change your mind about a product:

  • You may return it within 7 days, provided it is unused, unopened, and in its original packaging.
  • The customer is responsible for return shipping costs.
  • Once the product is inspected and approved, we will process a refund or store credit (excluding shipping fees).

9. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank or card provider (processing times may vary).
  • If you’ve done this and still haven’t received your refund, contact us at admin@mzafo.com, and we’ll assist promptly.

10. Order Cancellations

  • Orders may be cancelled before dispatch for a full refund.
  • If the order has already been shipped, it will be treated as a standard return (see Section 3).

11. Exchanges

If you wish to exchange a product:

  • Ensure it qualifies under our return conditions.
  • Exchanges are subject to stock availability.
  • If the requested item is unavailable, we will issue a refund or store credit.

12. Return Shipping Costs

  • Defective, incorrect, or damaged items: Mzafo.com covers all return costs.
  • Change-of-mind returns: The customer is responsible for shipping back the item.

We recommend using a trackable courier service for returns to ensure safe delivery.

13. Contact Information

For any questions, concerns, or assistance regarding returns or refunds, please contact:

Mzafo.com
Email: admin@mzafo.com
Website: www.mzafo.com

14. Final Note

Mzafo.com is committed to fair, transparent, and customer-friendly policies. We value your trust and strive to ensure every purchase leaves you satisfied.

If you experience any issue, please reach out — we’ll do our best to resolve it quickly and professionally.