Effective Date: 12 October 2025
Website: https://www.mzafo.com
Email: admin@mzafo.com

1. Introduction

Welcome to Mzafo.com, a South African online shopping platform committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how Mzafo.com (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you visit our website, use our services, make a purchase, or interact with us in any other way.

We are fully compliant with the Protection of Personal Information Act (POPIA) of South Africa and follow international best practices to ensure the confidentiality and integrity of your personal information.

2. Information We Collect

We collect personal and non-personal information necessary to process your transactions and enhance your shopping experience. The information we may collect includes:

2.1 Personal Information

  • Full name
  • Email address
  • Contact number(s)
  • Billing and shipping addresses
  • Account login details (username and password)
  • Payment details (processed securely via third-party payment gateways)

2.2 Automatically Collected Information

When you visit Mzafo.com, we may automatically collect certain data, such as:

  • IP address
  • Browser type and device information
  • Date and time of access
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

2.3 Optional Information

You may voluntarily provide additional information such as reviews, survey responses, or communication preferences.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  1. Order Processing: To fulfill and deliver your purchases efficiently.
  2. Customer Support: To assist with inquiries, returns, and complaints.
  3. Account Management: To manage your user account, preferences, and order history.
  4. Marketing Communication: To send you updates, promotions, and offers (only if you’ve consented).
  5. Fraud Prevention: To detect and prevent fraudulent transactions or misuse of our services.
  6. Website Improvement: To enhance website performance and personalise your shopping experience.
  7. Legal Compliance: To meet obligations under applicable laws and regulations.

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (when you opt in for marketing or create an account).
  • The performance of a contract (processing your orders and payments).
  • Our legitimate interests (fraud prevention, improving services).
  • Legal obligations (record keeping, tax compliance).

5. Sharing Your Information

We respect your privacy and only share your data when necessary for legitimate purposes:

  • Payment Service Providers: For secure processing of payments.
  • Courier & Logistics Partners: To deliver your orders efficiently.
  • IT & Security Providers: To maintain and secure our platform.
  • Marketing Partners (optional): Only if you consent to receive promotional materials.
  • Legal Authorities: When required by law or to protect Mzafo.com’s rights and users.

We never sell, rent, or trade your personal information to third parties.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

Mzafo.com uses cookies and similar technologies to:

  • Enable essential site functionality (shopping cart, login, etc.)
  • Analyse site traffic and usage patterns
  • Remember your preferences for a better experience

You can manage or disable cookies through your browser settings; however, this may affect the website’s functionality.

8. Data Security

We implement strong technical and organisational measures to safeguard your data, including:

  • Secure SSL encryption for all data transmissions
  • Regular system updates and vulnerability testing
  • Restricted access to sensitive data for authorised personnel only

Despite our efforts, no online platform is entirely risk-free, and we encourage users to protect their login credentials.

9. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections or updates to inaccurate information.
  • Deletion: Request deletion of your personal data (subject to legal or contractual obligations).
  • Objection: Object to processing for direct marketing or other purposes.
  • Withdrawal of Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at admin@mzafo.com.

10. Third-Party Links

Our website may contain links to third-party websites or services. Mzafo.com is not responsible for the privacy practices or content of these sites. We encourage users to review the privacy policies of any third-party platforms they interact with.

11. International Data Transfers

If your personal data is transferred outside of South Africa, we ensure it is done with adequate protection and in accordance with applicable data protection laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or technology. Any updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Mzafo.com
Email: admin@mzafo.com
Website: www.mzafo.com

Mzafo.com is dedicated to maintaining your trust. Your privacy and security are at the heart of everything we do.