Effective Date: 12 October 2025
Website: https://www.mzafo.com
Email: admin@mzafo.com
At Mzafo.com, we are committed to delivering your orders safely, efficiently, and on time — anywhere in South Africa. Our Shipping Policy outlines everything you need to know about how we process, handle, and deliver your purchases.
1. Delivery Coverage
We proudly deliver to all major cities, towns, and rural areas across South Africa through our trusted courier partners.
Our delivery network continues to expand, and we aim to make Mzafo.com accessible to every corner of the country.
If your area is not covered by standard courier routes, our support team will contact you to arrange an alternative delivery method or pickup option.
2. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed after 3:00 PM or on weekends/public holidays will be processed on the next working day.
- You will receive an email or SMS confirmation with your order details and tracking information once your package is dispatched.
Please note: Processing times may vary slightly during promotional periods, public holidays, or due to high order volumes.
3. Delivery Timeframes
Estimated delivery times are as follows:
| Location Type | Estimated Delivery Time |
|---|---|
| Major cities (e.g., Johannesburg, Pretoria, Cape Town, Durban) | 2–4 business days |
| Secondary cities and large towns | 3–5 business days |
| Outlying or rural areas | 5–7 business days |
Delivery times are estimates and may vary depending on courier schedules, external factors (e.g., weather, road conditions), or load-shedding-related delays.
4. Shipping Fees
Mzafo.com strives to keep shipping affordable and transparent:
- Standard Shipping: Flat rate (displayed at checkout).
- Free Shipping: Available on qualifying orders (e.g., purchases above a set minimum amount).
- Express Shipping: Offered on select products or areas for an additional fee.
Shipping fees are clearly displayed at checkout before payment is made.
5. Order Tracking
Once your order has been dispatched:
- You will receive a tracking number via email or SMS.
- You can use this number to track your delivery status on the courier’s website or through your Mzafo.com account dashboard.
If you have not received tracking details within 3 business days after purchase, please contact us at admin@mzafo.com.
6. Delivery Process
- Deliveries are made Monday to Friday, between 8:00 AM and 5:00 PM.
- Couriers may require a signature or proof of delivery (POD) upon receipt.
- If no one is available to receive the order, the courier may leave a calling card or attempt redelivery.
If a redelivery is required, additional courier charges may apply depending on your location.
7. Split Shipments
In some cases, items from a single order may ship separately due to stock availability, size, or warehouse location.
You’ll be notified if your order is divided into multiple deliveries.
8. Delays and External Factors
While Mzafo.com works closely with reliable couriers, unforeseen circumstances can occasionally cause delivery delays. These include:
- Severe weather conditions
- National holidays or courier backlogs
- Load-shedding or service disruptions
- Remote area routing
In such cases, we’ll communicate updates promptly and ensure your order reaches you as soon as possible.
9. Incorrect Address or Delivery Details
Please double-check your shipping address during checkout.
- Mzafo.com cannot be held responsible for delayed or failed deliveries due to incorrect or incomplete address information.
- If you realise there’s an error, contact us immediately at admin@mzafo.com before your order is dispatched.
10. Lost or Missing Parcels
If your parcel appears lost or has not arrived within the expected timeframe:
- Contact our support team with your order number and tracking ID.
- We’ll investigate the issue with the courier and provide updates within 2 business days.
- If the parcel is confirmed lost, a replacement or full refund will be issued.
11. Damaged Parcels
If your parcel arrives visibly damaged:
- Please do not accept delivery or make a note on the courier’s delivery form.
- Contact us immediately with photos of the damage at admin@mzafo.com.
We’ll arrange a replacement or initiate a return in line with our Refunds & Returns Policy.
12. International Shipping
Currently, Mzafo.com ships only within South Africa.
We are exploring future expansion into neighbouring regions. Updates will be posted once international shipping becomes available.
13. Change of Shipping Address
If you need to change your delivery address after placing an order:
- Please contact us within 12 hours of placing your order.
- Changes made after dispatch cannot be guaranteed but we’ll do our best to assist.
14. Pickup and Click-and-Collect (Coming Soon)
Mzafo.com is developing a Click-and-Collect service allowing customers to pick up orders from selected collection points or partner stores.
Stay tuned for updates on this convenient delivery option.
15. Contact Information
For all delivery or shipping-related queries, please reach out to:
Mzafo.com
Email: admin@mzafo.com
Website: www.mzafo.com
Operating Hours: Monday–Friday, 8:00 AM – 5:00 PM
16. Commitment to Transparency
At Mzafo.com, we believe in clear communication and dependable delivery. Our goal is to get your orders to you quickly, safely, and efficiently — every time.
If there’s ever an issue or concern, please let us know. We’re here to help.
